Full refund due to system error or technical problem from myhotelfinder.com will be processed within1x24 hour. Full refund due to errors in reservation, cancellation or full refund based on member request will be processed within 14 days working day starting from the recognition of documents from myhotelfinder.com
We appreciate your trust for using myhotelfinder.com and therefore we commit to keep your privacy confidential. Member data will only be used for myhotelfinder.com.
Any misused of information will be resolved in accordance with law and regulations
When you’re making a reservation, you have to fill in your name, home address, phone number, email, payment information, guest name and accommodation detail.
To simplify the process, it is recommended that you create an account. By having an account, your privacy and booking history will be saved and you can also easily make future reservation.
When you visit our website and not making a reservation, we might still collect your data such as your IP address, browser, operational system in your computer, server application, language and previous website.
If you use cellphone, we will collect data to identify your cellphone, settings, phone characteristic as well as location. We might also collect your data when you’re using social media.
We will send products information, promotion as well as travel service related to accommodation. We will also have promotions in our website, social media and mobile phone application
We will contact your cell phone to offer some promotion suitable for you.
Other correspondents: We will contact you through email, letter, phone as well as text messages.
We will reply and fulfill your request
We might send you offers regarding your reservation. That includes contacting myhotelfinder if necessary during the stay, booking history from www.myhotelfinder.com. As for fraud detection and prevention, we will use private data to detect and prevent fraud or any other illegal activity.
We will use your data for analysis, improve our service, improve user’s experience and to improve the function and service quality of our online process.
We will use social media to promote our accommodation services, we will also promote, improve and facilitate our own service. We own several social media account to share information and also to connect to our website.
In certain circumstances, we will share your private data to a third party.
To complete your booking, some information such as your name, contact info, payment details, guest names and any other data when you create the booking will be sent to the accommodation chosen/booked.
To assist reservation process and staying period, some of your personal data might be sent to local companies.
For further information about the local companies, please visit our website myhotelfinder.com.
Third party service: We might have the third party to process your information. For instance, we might send data to the third party(accommodation) under our company name based on your reservation. We will also work together with the third party to process your payment.
We have free application for different mobiles and website usage that can be used for mobile. This application and website will process information regarding your data and reservation.
We allow you to access myhotelfinder.com using your social media. Each social media will inform you about how to use and process your data.
All payments must be paid through Credit Card in myhotelfinder.com or PT. Rajakamar Indonesia BCA Account: 261 282 0008